Legal
Privacy Policy
Introduction
South County Floral Studio ("we," "us," or "our") operates the South County Florist website and storefront. This Privacy Policy explains what information we collect when you visit our site or place an order, how we use it, and who we share it with.
By using our website or placing an order, you agree to the practices described here. If you have questions, contact us at info@southcountyflorist.com.
Information we collect
When you place an order or contact us, we collect the following:
- Name — to personalize your order and communications
- Email address — for order confirmations, updates, and receipts
- Phone number — for delivery coordination and order-related contact
- Delivery address — to fulfill your order
- Payment information — collected and processed directly by Stripe; we do not store your card details
We also collect standard technical data through cookies and analytics tools, including pages visited, browser type, and session duration. This data is aggregated and not linked to your identity.
How we use your information
- To process and fulfill your order
- To send order confirmations and delivery updates
- To respond to questions or support requests
- To improve our website and customer experience
- To detect and prevent fraud
We don't sell your personal information. We don't use it for advertising or share it with third parties beyond what's needed to run our business.
Third-party services
We use the following third-party services to operate our storefront. Each has its own privacy policy governing how they handle data:
Stripe
Payment processing. Your card details are entered directly into Stripe's secure form and never touch our servers. Stripe is PCI DSS compliant.
Mailtrap
Transactional email delivery. We use Mailtrap to send order confirmations and notifications to your email address.
DigitalOcean
Cloud hosting and infrastructure. Our website and order data are stored on DigitalOcean servers located in the United States.
Google Analytics
Website analytics. We may use Google Analytics to understand how visitors use our site. This data is anonymized and aggregated. You can opt out using the Google Analytics opt-out browser add-on.
Cookies
Our site uses cookies to maintain your session (e.g., keeping items in your cart) and to collect anonymous analytics data. You can disable cookies in your browser settings, though some features may not work correctly without them.
Data security
We take reasonable steps to protect your information, including encrypted connections (HTTPS) and access controls on our systems. No method of transmission over the internet is 100% secure, but we work to protect your data to the best of our ability.
Your rights
You have the right to request access to, correction of, or deletion of your personal information. If you're a California resident, you have additional rights under the CCPA, including the right to know what data we collect and the right to opt out of any sale of your data (we don't sell data). If you're in the EU or UK, GDPR rights apply.
To exercise any of these rights, email us at info@southcountyflorist.com.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact
Questions about this policy? Reach us at info@southcountyflorist.com or by phone at 401.321.2007.